Privacy Policy

This policy explains how WE ALERT LLC (“WeAlert”, “we”) handles information when you use wealert.co and our appointment alert emails.

1. What we collect

• When you create an alert: your email address, the enrollment centers you chose, any date, weekday or time-of-day filters, and when you signed up.
• While your alert runs: whether it is active or paused, how many alert emails we have sent you and when, and a log of the emails we sent (which center and which appointment times). We use this log so we never email you about the same opening twice and so we can troubleshoot delivery problems.
• To stop abuse of the signup form: a one-way scrambled code (a keyed hash) made from your network address and from your email address. It is kept for 48 hours to enforce signup limits, and it can't be turned back into the original. We do not store your raw IP address in our database.
• Server logs: like any website, our hosting providers keep standard request logs (which include IP addresses and browser type) for a short period for security and reliability.

We don't ask for, and never want, your Trusted Traveler Programs or Login.gov sign-in details, your passport details, or any payment information.

2. Cookies and tracking

wealert.co doesn't set cookies and doesn't run analytics, advertising or social-media tracking scripts.

3. How we use your information

• To check the official CBP appointment scheduler for the centers you chose and email you when a matching appointment opens.
• To send a welcome email when you sign up and, rarely, an essential notice about your alert or the service.
• To prevent abuse and keep the service running.

We don't send marketing email and don't use your information for advertising.

4. Who we share it with

We don't sell, rent or trade personal information. These service providers process it only on our behalf, to run WeAlert:

• Twilio SendGrid delivers our emails, so it receives your email address and the content of each email.
• Vercel hosts the website.
• Heroku (a Salesforce company) runs the alert checker and hosts our database, on Amazon Web Services in the United States.

We never send anything about you to U.S. Customs and Border Protection: we only read CBP's public appointment calendar. We may disclose information if the law requires it.

5. How long we keep it

• Your alert is kept until you delete it. Pausing it, including the automatic pause after 5 alert emails, keeps your settings so you can resume in one click. We may delete alerts that have been paused for a long time.
• When you delete an alert, we delete it and remove your email address from our send log.
• Signup-limit codes are deleted after 48 hours.
• If you used the earlier paid version of WeAlert (before June 2026), we keep an archived copy of that account: your email address, and your phone number if you used text alerts. Payments for that version were processed by Stripe; we never stored card numbers. Email us and we'll delete the archived copy.

6. Your choices

• Pause, change or delete an alert: use the “Manage or stop alerts” link in any WeAlert email.
• Delete everything or see what we hold: email support@wealert.co from the address in question and we'll handle it.

7. Security

All traffic to wealert.co is encrypted with HTTPS, and only the people who run WeAlert can access our systems. No method of storage or transmission is perfectly secure, so we can't guarantee absolute security.

8. Children

WeAlert is not directed to children under 13, and we don't knowingly collect information from them.

9. Changes to this policy

If we change this policy we'll post the new version here and update the date at the top. If a change affects how we use your email address in a meaningful way, we'll email you before it takes effect.

10. Contact

Questions or requests: support@wealert.co. See also our Terms of Service.