Terms of Service

By using wealert.co or signing up for alerts, you agree to these terms. If you don't agree, please don't use the service.

1. What WeAlert does

WeAlert is a free tool that checks the public U.S. Customs and Border Protection (CBP) Trusted Traveler appointment scheduler and emails you when an interview appointment opens at the enrollment centers you choose. WeAlert is run by WE ALERT LLC and is not affiliated with, endorsed by, or connected to CBP, the Department of Homeland Security, or any government agency.

2. What WeAlert doesn't do

• We don't book, hold or sell appointments, and we have no access to your Trusted Traveler Programs account. You book on the official site, ttp.cbp.dhs.gov.
• We will never ask for your Trusted Traveler Programs or Login.gov sign-in details. Anyone who asks for them in our name is not us.
• We can't guarantee that you'll get an appointment, that an opening will still be available when you try to book it, or that any application will be approved.

3. A free service, with limits

• WeAlert is free to use.
• Alerts depend on CBP's public scheduler, on email delivery, and on our servers. An alert can be delayed or missed, and an opening can be gone by the time you see the email. CBP can change or restrict its scheduler at any time, which could stop WeAlert from working.
• Each alert pauses automatically after 5 alert emails; you can reactivate it from the link in any email. We may change limits like this, and we may pause or stop the service, at any time.

4. Fair use

• Only sign up email addresses that you own or are allowed to use.
• Don't use bots or scripts to sign up, scrape or overload the service, and don't try to get around its limits.
• Don't use WeAlert to resell appointments or for anything unlawful.

We may refuse, pause or delete any alert that breaks these rules or looks abusive.

5. No warranty

WeAlert is provided “as is” and “as available”, without warranties of any kind, express or implied, including any warranty that it will be accurate, timely, uninterrupted or fit for a particular purpose.

6. Limitation of liability

To the fullest extent the law allows, WE ALERT LLC is not liable for any indirect, incidental, special, consequential or punitive damages, or for missed or late appointments, travel costs, or lost time or opportunities, arising from your use of WeAlert. Because the service is free, our total liability for any claim relating to it will not exceed US$50.

7. Privacy

Our Privacy Policy explains what we collect and how we use it.

8. Changes to these terms

We may update these terms. We'll post the new version here and change the date at the top; continuing to use WeAlert after that means you accept the updated terms.

9. Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and any dispute will be handled in the state or federal courts located in New York.

10. Contact

Questions: support@wealert.co.